Service contract for outdoor and indoor information kiosks
A selection of the new normal service parameters
The Routine Service covers hardware and software management in the new ECO, PROFI, VIP parameters, which we offer only in combination with Maintenance.
Service parameter Routine service
| SERVICE | PARAMETR | PARAMETR | PARAMETR |
|---|---|---|---|
| ECO | PROFI | VIP | |
|
Basic working hours |
Working days 8-16 | Working days 8-16 | Working days 8-16 |
| Reporting an Incident | Web form | Web form or email | Web form or email |
| Reaction time | 2 days | 1 day | 0,5 days |
| SW Incident Resolution Time | |||
|
3 days | 2 days | 1 days |
|
5 days | 3 days | 2 days |
|
min. 10 days | 10 days | 5 days |
| HW incidents | |||
| on-site service (on-site service intervention) | 5 days | 4 days | 3 days |
| HW Incident Resolution Time | according to SP availability | 15 days* | 5 days* |
| Holding spare parts (SP) | NO | YES* | YES** |
| PRICE/MONTH | 35 EUR | 120 EUR | 200 EUR |
* applies only to standard PCs or AIOs in the number of 1 piece, does not include other HW peripherals (possession of ND of other HW peripherals can be agreed by contractual agreement for payment only in the VIP parameter)
** for a larger number of devices the price is based on the price of the parameter multiplied by the number of device packages, where 1 package can contain up to 5 devices
Tariff of works
| ITEM | CONTRACTUAL PRICE | NONCONTRACTUAL PRICE |
|---|---|---|
| minimum service billing unit | 15 min | 30 min |
| technician | 45 EUR/hod | 60 EUR/hod |
| IT technician | 50 EUR/hod | 70 EUR/hod |
| graphic designer, project manager | 60 EUR/hod | 80 EUR/hod |
| programmer, consultant | 65 EUR/hod | 90 EUR/hod |
| work outside working hours | + 50 % | + 100 % |
| express service within 24 hours - next working day | + 100 % | + 200 % |
| technician on the way | 15 EUR/hod | 25 EUR/hod |
| unjustified claim | 15 EUR | 30 EUR |
| shipping | 0,7 EUR/km, min. 25 EUR | 0,9 eur/km, min. 30 EUR |
Prices valid from 1.6.2023.